Frequently Asked Questions
Q. Why can't I access the Member Directory?
A. Some sections of our website are for members only in order to protect confidential information. If you are a former TIer, you may join TIAA and then check on your friends.
Q. How do I find things on this website?
A. Our website index along with helpful hints can be found by clicking Index.
Q. I’m having trouble accessing a link or performing a function on the TIAA website.
A. If this is happening, the first thing you should do is upgrade your browser to the latest version. If you are not sure what browser you are using, or you want to change to a different browser, click browsers. Links to upgrade the most widely used browsers are:
- Internet Explorer (Note: uncheck “I would also like Bing and MSN defaults” before you download – unless you want those defaults)
- Safari (Only for our Mac users since the Windows' version was dropped in 2012)
Q. I'm still having trouble accessing the website.
A. If you continue to have trouble even after installing the latest version of your browser, it may be caused by an older version of Windows, such as XP which is no longer supported by Microsoft. Click Windows to see what version of Windows you are using. If it is Windows XP, our tests show that the Chrome browser can successfully access the TIAA website.
Q. Why do I have to click on a PDF file twice in order to view it?
A. Some browsers require an add-in to handle PDFs easily. For instance, Opera needs an Opera PDF Extension app installed before you can have a PDF file appear with only one click.
Q. How can I tell when I need to renew my membership?
A. Click on "Renew" on the front page. In the box located under the TIAA address you will see your renewal date. You will also automatically receive a renewal message in your inbox one month before your membership expires.
Q. How can I apply for matching funds from the TI Foundation?
A. If you click on on TI Foundation, the instructions on how to register and apply for matching funds for education or art organizations will be displayed.
Q. How do I register a guest for an event?
A. On the registration screen, change the number of attendees to the number of people who will be attending (including you). Complete your own details and then hit the continue button located at the bottom of the page. Complete the screen for your guest, including price. If more than one guest, hit the continue button until your guests are registered. You may then pay by credit card or use the pay later option. NOTE: you are not registered until the event is paid for.
Q. I forgot my password.
A. Type in your User ID (your TI employee number) and press Enter on your computer. An error message will be returned asking if you want your password send to the email address on your record. Click on the error message link, fill out the short form and press Enter -- the email will be in your email box in a few minutes.
Q. Why is the little green lock and the Texins Association Clubs on the URL address?
A. The green lock signifies that your info is encrypted before it is sent over the Internet to PayPal. The Texins Association is the legal entity sponsoring this organization's security certificate.
Q. I receive a security warning saying there is a problem with this website's security when I try to log on.
A. Older Windows software and web browsers, i.e., Internet Explorer, do not handle Server Name Indication (SNI) properly so this screen appears. The vast majority of the browsers (such as Chrome, Firefox, Opera, etc.) will handle the connection properly and protect your securty so you will not see this warning. Plus, they are free so you might consider switching browsers.
Q. Where can I find info on major historical events at TI?
A. The TI Timeline on their website should provide the information you need.
Q. Where can I see the TI stock prices?
A. Information on TI stock prices and dividends are available for many time periods on their website.